We are aware that there is an issue on the helpdesk - some of our replies are not being sent out. This does not affect everyone, so please submit your ticket as normal. We apologize for this inconvenience, which has been caused my moving domain servers.
We are working to get this resolved as fast as we can. Any replies we send out will come to you as soon as this is fixed, if they have not already hit your inbox.
You'll receive a reply to your ticket as soon as possible. Please help by not submitting multiple tickets about the same issue.